Refund policy

Return and Refund Policy

We strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, you have the option to return eligible items for a refund within 14 days of delivery. Please note that customers are responsible for the postage fees associated with returning items, and custom orders are non-returnable.

Conditions for Returns:

1. Items must be returned in their original condition, unused, and with any original packaging intact.
2. The return must be initiated within 14 days of delivery.
3. Custom orders, personalized items, and made-to-order products are not eligible for return unless there is a manufacturing defect or damage.

Return Shipping Responsibility:

1. Customers are responsible for the postage fees associated with returning items.
2. We recommend using a trackable shipping method for return shipments to ensure their safe arrival.

How to Initiate a Return:

1. Contact our customer service team at k5designsembroidery@gmail.com to request a return authorization.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

Refund Process:

1. Once your return is received and inspected, we will process your refund within 3-5 business days.
2. Refunds will be issued to the original payment method used for the purchase, minus any shipping fees incurred by us for the initial shipment.

Thank you for choosing us, and please feel free to reach out if you have any questions or concerns regarding our return policy.